AcademicTechnology:STRG/PublicPage

From WikIT

Contents 1 Mission 2 Resources 3 How to get Help 4 Colgate Policies 5 Self Help Section 5.1 Changing Your Password 5.2 Google Apps for Education 5.3 Mobile Computing 5.4 E - Readers 5.5 Network Storage 5.6 BlackBoard 5.7 Moodle 5.8 Portal 5.9 Wireless Networking 5.10 Registering Your MAC Address 5.11 Backup Utilities 5.12 Printer Installation 5.13 Virtual Private Network Setup (VPN) 5.14 Second Life 5.15 Print Release Stations 5.16 Other Miscellaneous 6 Software Tools 7 Diagnostics Policies & Procedures

Mission

The Student Technologies Resource Group (STRG) provides technology support and educational programs and services to Colgate students. Students can walk into the Diagnostics Center located in the Case-Geyer Library between classes to have their computer serviced. Services are free to all Colgate students and are made available via call-in, e-mail, walk-in, and in-residence support programs. Colgate students seek assistance from STRG for everything from a broken CD-ROM drive, to installing software, setting up antivirus software, removing spyware, setting up e-mail, and enabling wireless. Student Technicians do their best to help fellow Colgate students with just about anything!

Resources

There are 4 facets to STRG: Web team; Help Desk; Diagnostics Center; RCC's.

• The Web team is lead by David Terrazas (ext.6586) and concentrates on content migration.
• The Help Desk provides help with computing and printing at all the public labs, which includes the COOP lab in the O'Connor Campus Center, and all public stations in the library.
• The Diagnostics Center is where all students can go to get help with any technology based questions from computer repairs to guidance with new and innovative projects.
• The RCC's are the Residential Computer Consultants. This team provides in-dorm support for all the residential halls.

How to get Help

The Diagnostics Center is open Monday-Friday from 12pm-5pm & 7pm-10pm. Call for help at ext. 7111 or simply walk-in. We are located on the third floor of the Library.

The RCC's will be living amongst you so get to know them. They can be reached at the following email addresses:

GateHouse/La Casa	ssgatehouse@students.colgate.edu
Andrews	ssandrews@students.colgate.edu
Stillman	ssstillman@students.colgate.edu
East	sseast@students.colgate.edu
West	sswest@students.colgate.edu
Curtis	sscurtis@students.colgate.edu
Drake	ssdrake@students.colgate.edu
Bryan	ssbryan@students.colgate.edu
Cutten	sscutten@students.colgate.edu
Parker	ssparker@students.colgate.edu
Univ Courts	ssucourts@students.colgate.edu
Newell	ssnewell@students.colgate.edu
Town Houses	sstownhouses@students.colgate.edu
Broad St	ssbroad@students.colgate.edu
Greek	ssgreek@students.colgate.edu
Offcampus	ssoffcampus@students.colgate.edu

Colgate Policies

Colgate University offers a wide array of computing, networking, and media service to students, faculty members, administrators, and staff members. These services are in place to facilitate teaching and learning, research, and administrative activities to further Colgate’s mission. To view the handbook containing information technology policies click here.

Self Help Section

Changing Your Password

• Changing Your Network/Portal Password
• Changing Your Google Apps Password

Google Apps for Education

• What You Will Gain
• What You Need To Do
• Group “Distribution” Lists
• Configuring a mail client
• Moving Contacts from Outlook to Colgate Gmail
• Forwarding existing and current e-mail from webmail to students.colgate.edu (Colgate Gmail)
• Moving existing mail to your gmail or Google apps account
• Updating your contact info

Mobile Computing

• Windows Mobile Device Setup
• For instructions on getting your Google Apps for Education mail on your mobile device please visit the Google Help Center

E - Readers

• Illiad
• Kindle

Network Storage

The current network storage (netstore) addresses are as follows

• \\Netstore1\Student4 - '08
• \\Netstore1\Student5 - '09
• \\Netstore1\Student6 - '10, '11 and '12

BlackBoard

• Trouble Shooting BlackBoard Logon
• BlackBoard Discussion board posting in VISTA

Moodle

• Moodle Tutorials

Portal

• Online Tutorials
• Creating Portal distribution lists

Wireless Networking

• General Information about wireless networking at Colgate
• Wireless Networking with Windows Vista and Windows 7
• Wireless Networking with Mac OS X
• Wireless Networking with Windows XP

Registering Your MAC Address

• MAC Address lookup OS X
• Mac Address lookup VISTA

• Registering Your MAC Address - Windows Vista
• Registering Your MAC Address - Mac OS X
• Registering Your MAC Address - Windows XP

Backup Utilities

• Backup - Windows Vista
• Backup - Mac OS 9/ OS X
• Backup - Windows XP

Printer Installation

• Vista Printer Install
• OS X Printer Install

Virtual Private Network Setup (VPN)

• VPN Configuration OS X (Except Leopard 10.5!)
  • Related VPN page
  • Quick VPN Setup for Leopard
    • System Preferences
    • Network
    • ...left box of connections... - Create a VPN connection '+'
      • VPN
      • PPTP
      • Name like 'Colgate VPN' - Create
    • Select (highlight) 'Colgate VPN' - configure on the right
      • Server: VPN.Colgate.Edu
      • Account name: <your Colgate network username>
      • Authentication settings...: <your password, if you are going to save it>
      • Advanced: <change 'Send all traffic over VPN connection' to fit your security/performance needs>
      • Show VPN status in menu bar: <check as desired>
• VPN Configuration VISTA
• VPN Configuration XP

Second Life

• Colgate University Home Island - (198.101.22)
• Scripting Text and Tutorials - College of Scripting Music and Science (80.184.84)
• Free Items and Linden$ Earning - Freebie Market (65.228.96)
• Handy Tips and Tricks

Print Release Stations

Print Release Stations

Q. My student/faculty/staff 'Gate card does not work at a print release station

Did you just get a new 'Gate card?
Yes - The print release system is refreshed once a day. Your card should work in the card reader tomorrow, but your username and password will work at a station any time, even immediately after changing a password.
No - You may have to get another card from Campus Safety, but first try your card at another station.

Does your 'Gate card work for other uses where you have to "swipe" it, like a cash register?

First try another print station to see if it works there. If not, the ITS service desk can also check your card on a test system. Card readers can vary individually and across brands. If you print a lot in public labs, you may have to get another card from Campus Safety. If a number of people are having the problem ITS replaces the card reader or the whole station.

NOTE: Your username and password will work at any time on the station's keyboard to release print jobs.

Q. The Print Release Station doesn't seem to work for anyone.

Please report the problem immediately to the ITS Service Desk in Case or the ITS staffer if a person is on duty in the lab you're using. Any Print Release Station will show your jobs and allow you to print, so just go to the nearest available station and use your card or typed credentials. A station may be next to a printer for convenience, but all stations have access to your jobs, so you can log in anywhere.

Q. I am a non-Colgate Guest. Where can I print and how?

At this time (fall 2009) public users may print only from designated workstations in the Reference area of Case Library, and a companion setup in Cooley Library. You may get a no-charge Guest printing card at the Circulation Desk in Case or Cooley. At this time Guests may not print in other areas

Q. I am a Guest and got a card but it doesn't work.

Return the card to the Circulation Desk and obtain another. We'll reprogram the old card.

Q. I'm at a workstation which has a little box in the corner with my username and it shows "$0.00" Am I being charged for my print jobs?

There's no charge for printing. The release stations are one of our "Green" initiatives to cut down on waste. By using the stations, you'll only print things you really need, not extra copies because you clicked "print" more than once, didn't really need that page, etc. Jobs disappear after two hours if you don't choose to print them

Q. I'm logged in on a public computer. I printed a document but when I swipe my card at the Print Release Station, it doesn't show up in the list.

Jobs which exceed certain limits won't print. For example, if you tried to print more than the allowed number of copies of the document. Check the signs near the Print Release Station for these limits. Also, be sure you really are logged in as yourself - if you just sit down and work without logging in, your print jobs will be listed under another person's username and you cannot retrieve them.

Other Miscellaneous

• How To Update A Distribution List
• Connecting to a 5th Floor Printer:
• Open Source Software Alternatives
• Using EMS To Reserve a Room At Colgate
• How to Replace a Laptop Hard Drive

Software Tools

When trouble shooting your machines, we use a variety of tools that can be found on the web and are often free. In many cases it is recommended to run then on a regular basis to help with your computer's upkeep. Here is a list of items and links to many of the tools we use.

• Malwarebytes'- Does a very good job of removing malware, especially the fake anti-virus software. Make sure you update this software before running for the first time.
• Google Toolbar- serves as a good popup blocker
• Spyware Blaster - is a spyware removal tool
• Spybot Search & Destroy - is a spyware removal tool
• Ad-Aware - is a spyware removal tool
• CWShredder - provides defense against Cool Web Search variants; these are things that will hijack your web browser
• Winsock XP Fix - a last resort to solving internet connectivity issues

Software provided by the university

• McAfee Antivirus 8.5 for Windows
• EPO
• McAfee Antivirus for MAC - This download has 2 versions. 8.6 is for OS 10.5(Leopard) or higher
• Shadow Copy Client

Diagnostics Policies & Procedures

Diagnostics Policies & Procedures lists the policies and procedures that Diagnostics Technicians follow when handling students' machines.